Sunday, January 8, 2017

FAMILY TREE MAKER® - How to get a Copy

From the MacKiev Family Tree Maker Newsletter:


HOW TO GET A COPY OF FTM
As you probably know, we have published updated versions of Ancestry's latest editions which we call FTM 2014.1 and Mac 3.1. You can find out how to get a copy below. Where you go depends on what Family Tree Maker edition you currently have:
Users of FTM 2014 and Mac 3
Free updates are coming very soon. If your copy is working well, just hang in there, and we'll notify you as soon as the updates are available. If however, you are experiencing problems with your copy of FTM, you can get the latest build right now for free. See “Getting a Replacement Copy”. Go to support.familytreemaker.com.
Users of older FTM editions
No matter how old your copy of FTM is, or whether it's running on Windows or Mac, you can download an upgrade for $29.95 (vs. $69.95 regular price) until the end of 2016. Sign up for the Family Tree Maker mailing list at www.familytreemaker.com to take advantage of this limited-time upgrade offer which ends December 31st.
New users
If you have never owned a copy of Family Tree Maker before, you can download a full edition from our online store for $69.95 by going to www.familytreemaker.com and clicking the Store button. You can purchase a download with or without a hard copy on CD or on a USB drive. And on startup, you'll get an offer for a 14-Day free trial you can use to search all US records on Ancestry.com.
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Friday, January 6, 2017

Family Tree Maker - GETTING TECHNICAL SUPPORT

From the MacKiev Family Tree Maker Newsletter:


GETTING TECHNICAL SUPPORT
Software MacKiev is now supporting all versions of Family Tree Maker for both Mac and Windows, though Ancestry will continue to assist us behind the scenes through the end of 2016 and beyond.
Where to Get Technical Support
Companion Guide. 
The first stop for learning how to use features of Family Tree Maker is the Companion Guide which contains step by step instructions for everything you might want to do. You can open the guide from the Help menu while running Family Tree Maker.
Knowledge Base.
We have hundreds of helpful articles posted on our support site on a variety of topics that will be of interest to all users, and can help solve problems. To get to the knowledge base, just go to support.familytreemaker.com.
Support Requests. 
If you don't find what you need in the Knowledge Base articles (at support.familytreemaker.com) just click the link for “additional support” at the bottom of the page and you will see the Technical Support request form. Typically we'll be getting back to you by email in 2 days or less.
Live Chat. 
When you file a Support Request between the hours of 6am and 6pm EST (7 days a week), you will have an option to have a live chat with an experienced support agent. This can be very helpful for urgent issues or those that would be easier as a discussion than an email exchange.
Facebook Group. 
There are excellent unofficial but very active Facebook groups which you might want to consider joining. They have many very experienced users who are generous in sharing their time and wisdom to help other users solve problems and learn new tricks.
Replacement Copies.
We have set up an online Replacement Center which is always open. The Center provides free replacements for those with FTM 2014 or Mac 3 and later, and discounted upgrade replacements for older editions. If you are a registered user and find yourself needing a fresh copy, then have a look at “Getting a Replacement Copy” Go to support.familytreemaker.com.

FAMILY TREE MAKER - HOME PAGE LINKS

From the MacKiev Family Tree Maker Newsletter:



FAMILY TREE MAKER - HOME PAGE LINKS
Almost everything you will need to know can be found on our Family Tree Maker home page.
Links on the home page include:
FAQ – Find answers to the most frequently
asked questions.
Feedback – Let us know what we're doing
right and what to improve.
Report a Bug – Tell us what you think needs
to be fixed.
Suggest a Feature – What you would like to
see in our next edition?
Beta Tester Signup – Volunteer to help us
test upcoming editions
Gift Collection – Perfect gifts for the family
historian.
Any Questions?
If you have questions for us, please first read our FAQ as we've tried to answer the most common ones there. If you don't find the answer you are looking for, please send your question through our Feedback Form which you'll find on our FTM Home Page (see above). 

Thursday, January 5, 2017

Family Tree Maker - GETTING A REPLACEMENT COPY

From the MacKiev Family Tree Maker Newsletter:

GETTING A REPLACEMENT COPY
For any users needing a replacement for FTM 2014 or Mac 3, we have set up a completely automated online Replacement Center. Whether you've had a hard drive crash, are moving to a new computer, or just need to reinstall FTM but your activation code doesn't work anymore, you can use the Replacement Center 24 hours a day to get a fresh copy. Here's how:
Getting a Replacement Download
1. Go to support.familytreemaker.com.
2. Click "for additional assistance" at the bottom of the page.
3. Click the Replacement Center tile.
The Replacement Center checks that you have a copy of FTM 2014 or Mac 3 registered with Ancestry and then provides you with a free fresh link by email. You will also be given an option to purchase a backup disc for $10 or our new natural wood USB backup drive for $14. Note that what you get will be a full free-standing installer, so it won't be looking for your old copy, a disc, or anything else.
You will also notice that the replacement copy installer doesn't ask you for an activation code. That's because we don't use them. Why? Well, we don't like them ourselves, so we decided a long time ago we weren't going to torment our customers with them. Instead, we use this old-fashioned thing called the honor system. It's been working pretty well for us for more than two decades now, so don't expect us to be changing that any time soon.
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Monday, January 2, 2017

FAMILY TREE MAKER - HOLIDAY NEWS

From MacKiev Software

FAMILY TREE MAKER - HOLIDAY NEWS
The newsletter below went out yesterday to users of older editions of Family Tree Maker (FTM 2012 and Mac 2 and older) who had signed up for the FTM mailing list. If you are on the mailing list and have version FTM 2014 or Mac 3 or later, you will get your newsletter next week with news especially for you, so please be patient. If you are not on the mailing list, please join at www.familytreemaker.com. Thanks and Happy Holidays everyone!
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FAMILY TREE MAKER News - Holiday Edition
As you settle in for some holiday cheer, here's our last news for 2016.

NEED AN EXCUSE TO UPGRADE?
If you've been trying hard to resist upgrading to the new MacKiev edition, well quick, cover your eyes, close this email or just jump to the next article, because we are about to share three potentially irresistible reasons to make your move:

• You will be able to continue syncing into 2017 and beyond
• You will get a copy of a new edition coming in 2017 — for FREE

So if you haven't upgraded yet from your older Ancestry edition of Family Tree Maker (FTM 2012 or Mac 2 and older), and you've read this far, no more excuses. See “How to Get a Copy of FTM” below to learn more.

YES, YOU CAN TAKE IT WITH YOU
Here's the situation. You're upgrading to our new edition of Family Tree Maker and you have your tree still linked to your old edition. Well there's one thing you should NOT do — and that's to break that link and re‐download your tree. Because now you can take your link with you. When you open your tree in our edition, the link will move (somewhat magically if you ask me) right along with the tree. No need to break links or re‐download. It just works.

WILL SYNC STILL WORK ON NEW YEARS DAY?
Relax. TreeSync® won't stop working at the stroke of midnight on New Years Eve. It will still be retired at some point in the not too distant future, but before that happens, new syncing technology will be available to replace it. And that means syncing as we know it for FTM is going to live on into 2017 and beyond. So stop worrying about what happens at the end of the year. As long as you've purchased a MacKiev edition, syncing, search, and Ancestry's shaky leaf hints are all here to stay.

THE DOCTOR IS IN, MORE OFTEN

If you're an early bird in the US, you'll be pleased to know that we've added three more morning hours to our live chat support service, now open from 6am‐6pm, 7 days a week. We still offer email support and you'll find hundreds of useful articles in our Support Center. But when your research can't wait, there's nothing like a live agent to walk you through the steps. See “Getting Technical Support”, below.
Here's hoping you have a great holiday time with family and friends, and I can hardly wait to share what's coming in the new year. But that will just have to wait for the next edition of Family Tree Maker News.
Stay tuned!
JACK
Jack Minsky
President
Software MacKiev
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